Privacy Policy

Privacy Policy

Last updated: January 2026

Who we are

Always Canada Group (the "Company", "we", "us", "our") is a Canadian immigration consultancy regulated by the College of Immigration and Citizenship Consultants (CICC). This policy explains how we collect, use, and protect your personal information.

What information we collect

To provide immigration consulting services, we collect:

• Identity information: name, date of birth, citizenship, passport details, photo
• Contact information: email, phone, mailing address
• Immigration history: previous applications, refusals, status documents
• Personal background: education, employment, family, language proficiency
• Sensitive information: medical exams, police certificates, financial documents — only when required for your application
• Website usage: via cookies, analytics, and our chatbot (Jay) for support purposes

How we use your information

• To prepare and submit immigration applications on your behalf
• To communicate with IRCC, ESDC, provincial nominee programs, and CBSA
• To respond to your inquiries and provide consultations
• To send service updates relevant to your file
• To meet legal and regulatory obligations (CICC, FINTRAC, CRA)

Who we share information with

We only share your information with:

• Government authorities — IRCC, ESDC, provincial governments, CBSA — as required for your application
• Third-party service providers — credential evaluators (WES, ICAS), translators, panel physicians — only as needed for your case
• Our regulators — CICC and CICA — only when required for compliance audits
• Legal authorities — only if compelled by court order or regulatory requirement

We do not sell, rent, or trade your personal information.

How we protect your information

• All data transmitted via our secure client portal is encrypted (TLS 1.2+)
• Files are stored in Canadian data centers
• Access is restricted to your assigned consultant and authorized support staff
• Retention follows CICC requirements (typically 7 years post-case-closure)

Your rights

Under Canadian privacy law (PIPEDA), you have the right to:

• Access the personal information we hold about you
• Correct inaccuracies in your information
• Withdraw consent (subject to legal/contractual obligations)
• File a complaint with our office or with the Office of the Privacy Commissioner of Canada

Contact

For privacy questions or to exercise any of these rights, contact us at Info@alwayscanadagroup.com or call +1 (437) 889-7100.